Privacy Policy

Effective Date: March 7, 2026

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you interact with our services:

• Contact information: Name, email address, and business name when you fill out our contact form, request a demo, or create an account
• Account information: Login credentials, role assignments, and user preferences when you register for Syberra POS or Syberra Salon
• Business information: Business name, location, menu items, services, pricing, table/station layouts, and staff details entered into our systems
• Payment information: Billing details for subscription payments (processed securely by third-party payment providers)

1.2 Information Collected Through Syberra Products

When you use Syberra POS or Syberra Salon, the system processes the following data on your behalf:

• Transaction data: Order and appointment details, items/services purchased, payment methods, timestamps, and receipt information
• Customer/Client data: Names, contact details, order/appointment history, preferences, and notes (if you choose to use customer/client management features)
• Inventory data: Stock levels, usage patterns, and demand forecasting calculations
• Analytics data: Revenue trends, sales/booking patterns, popular items/services, and operational reports
• Employee data: Staff profiles, schedules, specialties, and commission records

1.3 Information Collected Automatically

• Device information: Device type, operating system, and browser type when accessing our website or web-based applications
• Sync data: Timestamps and connection logs related to real-time cloud synchronization between your devices

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To provide, operate, and maintain Syberra POS, Syberra Salon, and related services
• Account management: To create and manage your account, process subscriptions, and provide customer support
• Cloud synchronization: To sync your data across multiple devices in real time and maintain offline backup capabilities
• Analytics and reporting: To generate business reports and insights within our systems for your use
• Communication: To respond to your inquiries, send service updates, and provide support
• Improvement: To improve our products, develop new features, and enhance user experience
• Legal compliance: To comply with applicable laws, regulations, and legal obligations in the United Arab Emirates

3. Data Storage and Security

3.1 Where We Store Data

Your data is stored in the following ways:

• Local device storage: Our systems store operational data locally on your devices (Windows, Android, or web browser) to enable offline functionality
• Cloud servers: Data is synchronized to our secure cloud infrastructure to enable real-time multi-device access and backup

3.2 How We Protect Data

We implement appropriate technical and organizational measures to protect your data, including:

• Encrypted data transmission between devices and cloud servers
• Role-based access control to limit data access within your organization
• Secure authentication for all user accounts
• Regular security assessments and updates
• Automatic data sync with conflict resolution to prevent data loss

4. Data Sharing

We do not sell your personal or business data. We may share information only in the following circumstances:

• Service providers: With trusted third-party providers who assist in operating our services (such as cloud hosting and payment processing), bound by confidentiality agreements
• Legal requirements: When required by law, regulation, or legal process applicable in the United Arab Emirates
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to affected users
• With your consent: When you explicitly authorize us to share data with a third party

5. Your Data, Your Control

As a Syberra user, you have the following rights regarding your data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data, subject to legal retention requirements
• Export: Request your data in a portable format
• Restriction: Request that we limit how we process your data
• Objection: Object to processing of your data for specific purposes

To exercise any of these rights, contact us at contact@syberra.com. We will respond to requests within 30 days.

6. Data Retention

We retain your data for as long as your account is active or as needed to provide our services. Specifically:

• Account data: Retained for the duration of your active subscription and for up to 90 days after account closure
• Transaction data: Retained in accordance with applicable tax and financial record-keeping laws in the UAE
• Contact form submissions: Retained for up to 12 months unless an ongoing business relationship is established

After the retention period, data is securely deleted or anonymized.

7. Cookies and Tracking

Our marketing website (syberra.com) uses a cookie consent banner. You can choose to accept or decline cookies when you first visit.

Third-party services used on our website:

• Google Fonts: We use the Inter font family served by Google Fonts. Google may collect basic connection data (IP address) as part of delivering font files. See Google's Privacy Policy.

Syberra web applications (including Syberra POS and Syberra Salon) use essential cookies and local storage (IndexedDB, localStorage) to maintain your session, store offline data, and remember your preferences. These are strictly functional and not used for advertising or tracking.

7.1 Cookie Consent

When you first visit syberra.com, you will see a cookie consent banner. You can choose to accept or decline. Since we only use essential, non-tracking cookies, declining will not affect core functionality. Your consent preference is stored in your browser and persists across sessions.

8. Third-Party Links

Our website and services may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are designed for businesses and are not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

10. International Data

Syberra is based in the United Arab Emirates. If you access our services from outside the UAE, your information may be transferred to and processed in the UAE. By using our services, you consent to this transfer. We ensure that appropriate safeguards are in place for any international data transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the “Effective Date” at the top of this page
• Notify active users via email for significant changes

We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: